Support
Questions, bugs or ideas? Email us and we’ll get back to you, usually within a few days.
support@bitoo.appIt helps to include your iPhone model, your iOS version and the Bitoo version (Profile → About). Please don’t send passwords or payment details.
Common questions
How do AI scans work, and what is the free limit?
Take a photo of your meal, say what you ate or type a description. AI names each food and estimates the grams, then Bitoo looks up the calories in verified food data (USDA FoodData Central and Open Food Facts). For photos you see a likely range and can fix any item before saving. Photos are analysed and then discarded; we never store them.
The free plan includes 3 AI scans a day (photo or voice/text). The count resets at midnight in your time zone. Searching foods and scanning barcodes are always free and unlimited. Premium gives you unlimited AI scans.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Bitoo and tap Cancel Subscription, or open your App Store subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge. Premium stays active until the end of the period you paid for.
Deleting the app or your Bitoo account does not cancel a subscription. For refunds, go to reportaproblem.apple.com; Apple handles refunds.
How do I delete my account and data?
In the app, go to Profile → Account → Delete account. Your account and everything in it (food log, water, weigh-ins, plan and sign-in) are deleted from our server right away, and the app erases this phone. Copies in our backups are deleted within 35 days.
Can’t open the app? Email support@bitoo.app from the address you signed in with and we’ll delete your account within 30 days. If you never signed in, delete the account in the app, or simply delete the app: an anonymous account with no saved data is removed after 30 days. Remember to cancel any subscription separately.
How does Apple Health work with Bitoo?
Connecting Apple Health is optional. Bitoo can read your weight, workouts, active energy and steps, and write the meals you log (calories, protein, carbs and fat) and your weigh-ins. Workouts are shown but not added back to your calories unless you turn on “Add workouts back”.
Health data is used only for Bitoo’s features, never for ads, and never sold. To change access, open the Health app, or iPhone Settings → Health → Data Access & Devices → Bitoo.
Which languages does Bitoo support?
English, Russian, Ukrainian, Georgian, Spanish, German and Portuguese (Brazil). Bitoo follows your iPhone’s language; you can change it in Profile → Language or in iPhone Settings → Apps → Bitoo → Language.
Do I need an account?
No. Open the app and start logging. Sign in with Apple, Google or email when you want your log to move with you to a new phone.
Is there an Android version?
Not yet. Bitoo for Android is coming soon to Google Play.
More
Read how we handle your data in the Privacy Policy, and the rules for using Bitoo in the Terms of Use. Bitoo gives general nutrition estimates, not medical advice.